Friedman & Cohen Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
For Same-Day Deliveries, orders must be placed before 1pm on Mondays to Fridays, and before 12pm on Saturdays. Deliveries start at 2pm until the last order is delivered. Regret no deliveries on Sundays.
Click “My Account” in the top right-hand corner.
How do I change my shipping address?
Log into your account, scroll down to “Addresses” on the left-hand menu, and click on “edit” under Shipping Address.
How do I track the status of my order?
Log into your account and scroll down to “Orders” on the left-hand menu.
Will you keep my credit card information on file?
No. We never store credit card information or banking details.
Yes, 15% VAT.
We only ship to Cape Town and Surrounds, and Johannesburg and Surrounds.
Will my items come in one package?
Most of the time. If it is in more than one package, it’ll still be delivered together.
If you need to swap an item
Returns and Exchanges
If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that: You return the item within 14 days (inclusive) from the date of purchase. You produce your original Friedman & Cohen invoice (receipt) when you return the item.
I received the wrong item
Call us directly at +27 21 853 1070
Or send us an email: online@fandcbeta.media-zoo.co.za
My order arrived damaged
Call us directly at +27 21 853 1070
Or send us an email: online@fandcbeta.media-zoo.co.za
Where should I mail my authorized return?
30 Main Rd, Strand, Cape Town, 7140
How do I receive customer support?
Call us directly at +27 21 853 1070
Or send us an email: online@fandcbeta.media-zoo.co.za
What do I do if I entered an incorrect shipping address?
Please notify us no less than 48hrs before your order is scheduled to arrive.
Can I change or cancel an order after I’ve submitted it?
Call us directly at +27 21 853 1070
Or send us an email: online@fandcbeta.media-zoo.co.za
Can I pre-order an item that is sold out?
Unfortunately not yet! But watch this space!